Privacy Policy

1. Information We Collect

1.1. Information You Provide

We collect information you provide directly to us, including when you create an account, purchase a subscription, contact support, or otherwise communicate with us. This may include your name, email address, payment card information (processed by our payment provider, Stripe), and any other information you choose to provide.

1.2. Information We Collect Automatically

When you visit the Service, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, pages viewed, and the dates and times of your visits. We use this information to operate, maintain, and improve the Service, and to help us understand how users interact with it.

2. How We Use Your Data

2.1. Provision of the Service

We use the information we collect to provide, maintain, and improve the Service, to process transactions and manage your account, and to respond to your comments, questions, and requests.

2.2. Communications

We may use your information to send you service-related communications, including account notices, billing receipts, and updates to our policies and terms. If you opt in to receive marketing communications, we may send you emails about our services.

2.3. Legal and Regulatory

We may use your information to meet legal and regulatory requirements, including compliance with applicable laws and the enforcement of our Terms of Service.

2.4. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings; however, disabling cookies may affect your ability to use certain features of the Service.

3. Sharing Your Information

3.1. Third-Party Service Providers

We share some of your data with third-party service providers who help us operate the Service, including:

• Stripe — processes payments for premium subscriptions. Stripe receives your payment card information and billing details to complete transactions. Please review Stripe’s Privacy Policy for more information.
• Hosting and infrastructure providers — we use third-party hosting providers to store data and serve the Service.

These providers are authorized to use your personal information only as necessary to provide services to us.

3.2. Legal Compliance and Protection

We may disclose any information we collect about you, whether you are a current or former customer, with law enforcement, data protection authorities, government officials, and other authorities, when:

• compelled by subpoena, court order, or other legal procedure;
• we believe the disclosure is necessary to prevent physical harm or financial loss;
• disclosure is necessary to report suspected illegal activity;
• disclosure is necessary to investigate violations of this Privacy Policy or our Terms of Service;
• we obtain your consent or act at your direction.

Other than in connection with a merger, sale of Nexmuse, LLC’s assets, financing, or acquisition, we will not sell or rent any of your information to third parties for their own marketing purposes.

4. Legal Basis for Processing Data

We collect, use, and share data as described above. We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you), and legitimate interests (where processing is necessary for our legitimate business interests, such as improving and securing the Service).

5. Your Choices and Obligations

5.1. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to our own legal and regulatory obligations. In accordance with our record-keeping obligations, we will retain basic account information and information about performed transactions for a reasonable period after an account is closed.

5.2. Accessing and Controlling Your Personal Data

Regarding your personal data, you have the following options:

• Delete data: You can request deletion of your personal data that we have about you. We will delete the data that we are not legally obliged to keep. Since some of the data is necessary to provide the Service to you, you will not be able to use our services after the deletion.
• Change or correct data: You have the right to request a change of incorrect personal data that we have about you.
• Object to, limit, or restrict use of data: You can request that we stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).

You can make a request for any of the above actions by contacting us through the site.

5.3. Account Information and Account Deletion

You may access, review, or update your online account information at any time by logging into your account. If you choose to close your account, please contact us through the site. Your account will be deleted and your personal data will be erased within 30 days of receiving your request.

We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, or enforce our Terms of Service. We will retain de-personalized information after your account has been deleted.

6. Security

We implement reasonable security practices and procedures to help protect the confidentiality and security of your information, including any non-public personal information. We protect your information using reasonable physical, technical, and administrative security measures, including by limiting access to your information to personnel with a need to know such information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us through the site.